Terms of Service

Last updated: November 30, 2025

1. Acceptance of Terms

By accessing or using Unitvia's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Unitvia provides a cloud-based property management platform that includes features for managing properties, units, tenants, rent collection, maintenance requests, and communications. Our AI-powered tools assist with tenant inquiries, analytics, and property management tasks.

3. Account Registration

To use our services, you must create an account with accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

4. Subscription and Billing

Unitvia offers subscription-based pricing with the following terms:

  • Billing is based on the number of units you manage
  • Subscriptions renew automatically unless cancelled
  • Prices may change with 30 days notice
  • Refunds are provided according to our refund policy
  • Free trial periods do not require payment information

5. Acceptable Use

You agree not to:

  • Use the service for any unlawful purpose
  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Transmit harmful code or interfere with the service
  • Attempt to gain unauthorized access to our systems
  • Use the service to send spam or unsolicited messages
  • Impersonate others or misrepresent your affiliation

6. Data and Privacy

Your use of the service is also governed by our Privacy Policy. You retain ownership of all data you submit to the platform. By using our service, you grant us a license to use this data to provide and improve our services.

7. AI Features

Our AI features, including Uni Agent, are designed to assist with property management tasks. While we strive for accuracy:

  • AI responses are generated automatically and may not always be accurate
  • AI should not be relied upon for legal, financial, or medical advice
  • You are responsible for reviewing and verifying AI-generated content

8. Third-Party Services

Our platform integrates with third-party services such as Stripe for payment processing. Your use of these services is subject to their respective terms and conditions.

9. Intellectual Property

Unitvia and its licensors retain all rights to the service, including software, designs, and content. You may not copy, modify, distribute, or reverse engineer any part of our service without permission.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNITVIA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

12. Indemnification

You agree to indemnify and hold harmless Unitvia and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the service or violation of these terms.

13. Termination

We may terminate or suspend your account at any time for violations of these terms. You may cancel your subscription at any time through your account settings or by contacting support.

14. Changes to Terms

We may modify these terms at any time. We will notify you of significant changes via email or through the service. Continued use after changes constitutes acceptance of the new terms.

15. Governing Law

These terms are governed by the laws of the United States. Any disputes shall be resolved in the courts of competent jurisdiction.

16. Contact

For questions about these Terms of Service, please contact us at:

Email: info@unitvia.com